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The question

Is repentance sufficient to clear one's conscience, or must the money be returned to the customer after the increase taken by the shop owner without their knowledge?

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Source: FtawySummary from Ftawy's records · added here Sep 2, 20261 min readAlso available in العربية
The answer

It is permissible for the owner of the commodity to sell it at the price he desires, provided there is mutual consent between the seller and the buyer, according to the Prophet's (peace be upon him) saying: "Indeed, selling is by mutual consent." There is no harm in raising the price if the buyer agrees, unless the buyer is a naive person who is not skilled in bargaining. In such a case, it is not permissible to intentionally deceive him, and he has the right to return the commodity. If the seller knows that the agent has cheated the buyer, he must repent to Allah and return the excess amount to the buyer if possible; otherwise, it is better to give it as charity.

Summary from Ftawy's records · added here

Reviewed by El Fatwa's sharia committee.

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Where this answer came from
Source platform
Ftawy
Original fatwa ID
184992
Added here
. This is when the answer was added to El Fatwa, not the fatwa's date.
Text
Summary from Ftawy's records, reviewed by El Fatwa's sharia committee.
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Read the full answer on Ftawy