What is the correct Islamic ruling regarding four mobile phones that were purchased from a seller via a website, then the money was returned to the buyer due to his dissatisfaction with the goods, while the buyer was unable to return the phones to the seller who is located in China?
Source: FtawySummary from Ftawy's records · added here Sep 2, 2026
You mentioned that the condition of the website is to refund the money to the buyer if they are not satisfied with the product, and that the website contacts the seller for this purpose. If the website has refunded your money, it is most likely that they have communicated with the sellers and recovered the money from them. Therefore, you should contact the website regarding the return of the phones to them so they can deliver them to the sellers.
Summary from Ftawy's records · added here
Reviewed by El Fatwa's sharia committee.
Read the full answer on Ftawyhttps://ftawy.com/en/questions/145546
Where this answer came from
- Source platform
- Ftawy
- Original fatwa ID
- 145546
- Added here
- . This is when the answer was added to El Fatwa, not the fatwa's date.
- Text
- Summary from Ftawy's records, reviewed by El Fatwa's sharia committee.
- Read the full ruling
- Read the full answer on Ftawy