What is the ruling on resorting to electronic websites (such as eBay and Amazon) to resolve commercial disputes with sellers in cases where there is a defect in the merchandise or it differs from what was displayed, knowing that these websites apply man-made laws? Does this constitute seeking judgment from other than Allah, which is forbidden by Islamic law? What is the legitimate way to reclaim rights in such a situation? And how did Muslim merchants act when trading in lands of disbelief in the early days of Islam?
Source: FtawySummary from Ftawy's records · added here Sep 2, 2026
Resorting to man-made laws is not always an act of disbelief (kufr) or forbidden. In fact, it may be permissible to resort to them—when no other option is available—to reclaim rights or repel injustice. Therefore, there is no harm in submitting the dispute to the e-commerce platform responsible for the sale if that is the only way to obtain one's right or repel injustice, as long as the resolution of the dispute does not contravene Islamic law.
Summary from Ftawy's records · added here
Reviewed by El Fatwa's sharia committee.
Read the full answer on Ftawyhttps://ftawy.com/en/questions/172635
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- 172635
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- Summary from Ftawy's records, reviewed by El Fatwa's sharia committee.
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- Read the full answer on Ftawy