What is the ruling on opening an online store that does not provide the buyer with the option of exchange or return, and is it permissible to stipulate that the buyer bears the costs of returning the merchandise if the option to return it becomes obligatory?
Source: FtawySummary from Ftawy's records · added here Sep 2, 2026
It is permissible to open an online store for internet marketing, provided that conditions are observed.
The condition of "no exchange or return" for goods does not negate the buyer's right to annul the contract due to a defect or deceit, because this condition is void due to its harm. The buyer has the right to return the defective goods or receive compensation for the defect.
However, the condition that the costs of returning the goods fall upon the buyer is a valid and binding condition, as it does not contradict the contract, and this is what jurists affirm even without such a stipulation.
Summary from Ftawy's records · added here
Reviewed by El Fatwa's sharia committee.
Read the full answer on Ftawyhttps://ftawy.com/en/questions/140293
Where this answer came from
- Source platform
- Ftawy
- Original fatwa ID
- 140293
- Added here
- . This is when the answer was added to El Fatwa, not the fatwa's date.
- Text
- Summary from Ftawy's records, reviewed by El Fatwa's sharia committee.
- Read the full ruling
- Read the full answer on Ftawy