Is a person excused from maintaining kinship ties if they are unable to do so due to a lack of good relations with their relatives, their relatives' dislike of them, and their inability to visit them, coupled with their own inclination towards introversion and reticence?

Kinship ties are of two types: those with whom marriage is prohibited (mahram (definition)) and those with whom it is not (non-mahram). Maintaining ties with mahram relatives is obligatory, and severing them is forbidden. Maintaining ties with non-mahram relatives is recommended, and severing them is disliked. Defining obligatory connection and forbidden severance is determined by custom. What is customarily considered a connection is a connection, and what people customarily understand as severance is severance. Kinship ties can be maintained through phone calls, messages, or attending important occasions such as Eids and weddings.