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The question

Is what happened considered a severance of kinship ties, and am I sinful for not knowing my relatives? And how can I maintain kinship ties, mentioning their virtues and the punishment for severing them?

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Source: FtawySummary from Ftawy's records · added here Sep 2, 20261 min readAlso available in العربية
The answer

The Wise Lawgiver (Allah) commanded the upholding of kinship ties and promised a good reward for it, while condemning its severance and threatening those who sever it with punishment. As it is stated in the : "The one who severs the ties of kinship will not enter Paradise." The true meaning of upholding kinship ties is to reconnect with relatives if ties have been severed. If you are able to connect with your relatives directly or via phone and you do not, then you are a severer of kinship ties. However, if you are unable to reach them by any means, then you are not considered a severer of kinship ties, because "Allah does not burden a soul beyond its capacity." It is obligatory to observe the guidelines when connecting with female cousins with whom you do not have a prohibitory degree of kinship (mahramiyyah).

Summary from Ftawy's records · added here

Reviewed by El Fatwa's sharia committee.

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Where this answer came from
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Ftawy
Original fatwa ID
76736
Added here
. This is when the answer was added to El Fatwa, not the fatwa's date.
Text
Summary from Ftawy's records, reviewed by El Fatwa's sharia committee.
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Read the full answer on Ftawy