What is the ruling on working in customer service that involves activating the "Kol Tones" (echo) service, knowing that some of its content may contain words of disbelief (kufr) or polytheism (shirk), and is the customer's choice of a Quranic surah considered a form of disrespect towards the Quran?
Working in a service that includes songs with words of disbelief (kufr) or polytheism (shirk) does not lead one out of the fold of Islam unless one approves of such words. However, it does involve the sin of cooperating in sin and aggression. As for the client's use of a Quranic surah as background audio, this is not considered a disrespect to the Quran, although it is more appropriate not to use Quranic verses in such a context.
Summarized from the full answer at Ftawy · reviewed Sep 2, 2026
Read the full answer on Ftawyhttps://ftawy.com/en/questions/122847