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What should I do about a broken perfume bottle, which I did not tell the shop owner about, knowing that I cannot reach him now? Should I donate its purchase value or its retail value?

1 min readAlso available in العربية

The customer does not guarantee what he damages if the bottle falls from his hand without negligence or intent, and he was permitted to browse it. However, if he transgresses or is negligent, then he is liable. If you forgive the customer, then you must bear the cost of the damage on his behalf. If you are not authorized to do so by the shop owner, then the value must be given to the poor and needy with the intention of charity on behalf of its owner when there is no hope of reaching him. The true and fair market value at the time of damage should be paid.

Summarized from the full answer at Ftawy · reviewed Sep 2, 2026

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