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Are the conditions imposed by Flynas and Sama Airlines – such as the non-refundability of the ticket price upon cancellation, the payment of fees for changes, the cancellation of the booking and forfeiture of money if one is delayed by more than 40 minutes before departure, the payment of fees to board the next available flight if travel is missed, and the inability to reclaim money or reprimand the companies if they are delayed from departure – correct and legitimate according to Sharia?

1 min readAlso available in العربية

There is no objection to the company regarding the stipulated conditions, as a lease contract is binding on both parties and can only be annulled with the consent of the other party or due to a general legitimate excuse that prevents the utilization of the leased item.

Accordingly, the company is not obliged to refund the ticket price if the traveler cancels their trip for a personal excuse, and it is permissible for the company to request a new fare for changing the travel date or destination.

However, if the company delays its departure, the traveler has the option to either wait or reclaim their money. The company is obligated to pay the compensation agreed upon in the contract for the delay, in accordance with the saying of the Prophet, peace and blessings be upon him: "Muslims are bound by their conditions regarding what is permissible."

Summarized from the full answer at Ftawy · reviewed Sep 2, 2026

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