Is it permissible for an employee in an insurance company to use 'wasta' (mediation/influence) to bypass company regulations in order to have a client's car repaired at the dealership, or to exempt them from a due amount? And is it permissible if the manager is the one who granted the exemption? What is the ruling on using 'wasta' for exemption from public funds? Does one's professional rank permit disposing of funds?

This intercession is considered evil due to the resulting illicit gain and fraud. Allah Almighty says: "And whoever intercedes with a bad intercession will have a share from it."

Your friend's father is not permitted to have his car repaired through the agency as long as the contract does not authorize him to do so, based on the Prophet's (peace be upon him) saying: "Muslims are bound by their conditions." The official's mediation does not permit this unless it is with the permission of the rightful owners of the money.

Insurance is of two types: commercial, which is forbidden and impermissible to participate in voluntarily, and cooperative (takaful), which is permissible.

Public funds may not be exempted by an official unless he is authorized to do so by the ruler. Taking public money is more forbidden than taking private money, because it is an aggression against the rights of the entire society.